Donna Abdalla

Donna is a business professional with over 30 years of experience in information systems, management, operations, and human resources.

As Managing Director, Donna oversees the day-to-day operations of the company and provides project management leadership in the support, implementation, requirements and delivery of RATECentic’s software platforms.  She takes a hands-on approach when working with clients, producers, and employers to ensure project objectives are met.  Donna also is responsible for RATECentric’s billing technology applications and support services such as premium processing, collections, customer service, and producer licensing validation, appointment, and commissions.   Her focus is on the continuous development of RATECentric’s platforms and services and the success of a portfolio of client projects.

In her most recent position as Director of Project Management for Howell Benefit Services, Inc., Donna’s primary responsibilities were in the areas of project management and client relations while specializing in technology, human resource consulting and marketing.

Donna spent her earlier career in the energy industry where she held several leadership positions including Vice President of Corporate Human Resources for Southern Union Company overseeing HR strategy for a workforce of 5,000 employees and implementing an HR shared service platform with an Oracle-based HR and payroll system. She served as Secretary to the Board of Directors of Pennsylvania Enterprises, Inc., a public traded company on the Nasdaq Exchange, and as Vice President of Administration for PG Energy.   In this role, she was responsible for the operations and strategy of Information Technology, Human Resources and Corporate Communications which supported the Company’s 600 employees.

From a project management technology prospective, Donna’s breadth of experience spans over several company-wide initiatives such as Lawson and Oracle enterprise system conversions, execution of corporate-wide deliverables during mergers and acquisitions, and full-cycle client platform implementations.

Donna holds a Bachelor of Science in Business Management and an MBA with concentration in finance. She also possesses a Fair Gains Collective Bargaining Certification and a Master Certification in Project Management.